Abstract
This article, which is result of a research and development (R&D) project financed by the Spanish administration, studies the difficulties in managing social inclusion programs in Social Service (SS) Centers located in areas with high rates of exclusion in Andalusia (Spain). The research follows a qualitative methodology, based on observation, semi-open interviews (SOI), and focus groups (FG) aimed at the different actors in four Social Service Centers. Three dimensions are addressed: normative, functional, and perceived. The main results are four groups of incident factors: the mismatch between the expectations of non-professional actors (politicians, etc.) and those of technicians; the knowledge management of implemented dynamics; the position of the SS in local action networks; and the professional–client relationship. We concluded that, although these programs should be managed in an inclusive context, they are conditioned by scenarios with little possibility of social activation and a high level of interference and additional demands. Aspects that generate a great deal of organizational pressure divert professional practices to social assistance work.
Highlights
Introduction and Description of the ProblemThe Community Social Services (SS.SS, for its acronym in Spanish) were created in Spain in the1980s to be a tool that allowed a newly inaugurated democracy to address the deficits of autonomy and social integration of citizens
The four centers are included in the catalogue of areas with high rates of exclusion defined by the Social Inclusion Plan of Andalusian Government [8]
In reviewing reviewingthe thecodes codesthat that have emerged, coinciding onissues, four issues, have emerged, the the mostmost coinciding codescodes focusfocus on four which which allow for the identification of central axiomatic elements of concern shown by the different allow for the identification of central axiomatic elements of concern shown by the different actors actors first issues, which is undoubtedly the most relevant in terms of
Summary
1980s to be a tool that allowed a newly inaugurated democracy to address the deficits of autonomy and social integration of citizens. These services aimed to overcome the Franco era’s paternalistic model of social action and produce a new approach to intervention, based on the guarantee of social rights and integrative responses. A network of 336 centers with a presence in municipalities and city districts [2] These SS.SS carry out the first social attention, receiving the demands of the clients, studying and evaluating the situations, and establishing an intervention plan to carry out the satisfaction of those demands, referring to specialized services when necessary
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