Abstract
In this paper we explain some concept of fuzzy expert systems and its applications in business process. Moreover this article is written to be dedicated to the put of Esplan system in practice to gain information about flights and system of ticket services. The review and the analysis of information and expert system are given. The recognition of features of a research of data domain is carried out, and their informative values, as well as the properties are analyzed. Knowledge base is realized in environment expert system sell Esplan. The example of application of fuzzy expert system on base of Esplan for using in decision making problem is given. The paper also aims to develop the knowledge of rules to process the information about the decision making process in flight services information system.
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