Abstract
After the COVID-19, also known as coronavirus has spread widely and crashed all industries especially airline business industry, causing suspension in their operational which resulting in financial losses. Many airlines all over the world has to cut off the salary of their employees or lay-off their employees to maintain their financial status. This put many airlines employees’ financial and emotional instability. The primary focus of this research is to study Thai Airways’ flight attendance emotional intelligence after the suspension of the flight operational from COVID-19 crisis and to recommend a guideline referring to the U theory and Buddhism beliefs to develop emotional intelligence. A survey was conducted among 31 flight attendants of Thai airways with no leadership position. This research presents guidelines for developing emotional intelligence for flight attendants based on the best knowledge available on how to promote and emotional learning especially after flight suspension during COVID-19.
Highlights
Since the World Health Organization (WHO) declared the outbreak of Corona virus as Public Health Emergency of International Concern in January 2020 and a pandemic in March 2020 [1]
The researcher aims to highlight the emotional intelligence referring to U theory and Buddhism beliefs which recommend people to manage their thinking, their attitude and their mind in a positive way whether the goods or bad happened in their life
The researcher sees the potential that flight attendant and organization can adapt an emotional intelligence learning and U theory with Buddhism beliefs for flight attendants who suffer from their job their roles and responsibility and from the flight suspension from COVID-19
Summary
Since the World Health Organization (WHO) declared the outbreak of Corona virus as Public Health Emergency of International Concern in January 2020 and a pandemic in March 2020 [1]. The current employees are being frustrated about their future career, being frustrated about their financial burden which will be occurred in a very near future With all these conditions, they need a new range of skills to face the new chapter in their life together with their emotional intelligence to handle all the burden which will attack their attitude to live their life. The organization may use emotional intelligence to enhance employee relation within their organization in the future when they are back on track after the pandemic. The researcher aims to highlight the emotional intelligence referring to U theory and Buddhism beliefs which recommend people to manage their thinking, their attitude and their mind in a positive way whether the goods or bad happened in their life
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