Influencing of transformational leadership to the organizational loyalty of Thai Airways’ cabin crew

Abstract

Airline industry is a service nature and related to labor costs, turnover is a critical issue for any airline company to pay attention as the cost of it may be high (Chen, 2006). A number of studies have suggested that leadership style was one of factors influencing employees’ level of organizational commitment (Mowday et al., 1982; Walumbwa et al., 2005). In this study, the researcher aims to determine the relationship between Bass’s model of leadership styles, transformational leadership, and the level of organizational loyalty among Thai Airways’ cabin crew. The study found that differences in personal characteristics such as age, salary, status, and length of employment have differences in organizational loyalty among cabin crew with a statistically significant at 0.05 and transformational leadership has an impact on the organizational loyalty with a statistical significance level of 0.05. This study can identify the impact of leadership behaviors of their supervisor in order to provide empirical evidences for the airline company, which could be used to develop the supervisory role in increasing organizational loyalty among their employees.