Особливості функціональних завдань офіс-менеджера для стратегічного розвитку підприємства

Abstract

The article is aimed at disclosing the features and types of managerial decision-making, depending on the tasks assigned to office managers. It is defined that the office manager is the main element of interaction between the management and the entire office team as a whole, which belongs to the tactical level of management. As a result of the study, various functional responsibilities of a professional administrator are disclosed, where the main ones include operational management and ensuring the activities of managerial personnel of an organization. It is substantiated that the main functions of an office manager, on which about 70% of the successful work of the office depends, are the managerial, administrative, economic and control functions. It is determined that the office manager constantly makes managerial decisions, which is an intervention in the problem, or in the situation, in order to solve them, and also develops forecasts for the successful development of the organization in the future. The stages of managerial decision-making are considered, namely: identification of problems in management, development of stages of decision planning and implementation of the decision. The concept of intuitive decision, which is made on the basis of a person’s feeling that his/her choice is correct, has been defined. Prospects for further research in this direction are to identify problems in management that can be identified during the «informal exchange of information and intuitively». It is noted that the important tasks at the office are documentary support of management, since for decision-making it is necessary to perform a large amount of office work of the same type. Further consideration of the classification of managerial tasks in the office according to the degree of intelligence, complexity and classification of employees of the organization in accordance with the tasks performed will make it possible to quickly respond to changes in the reaction of the enterprise in a particular situation and develop plans and tasks for making an effective managerial decision for the future strategic development of the enterprise