Failures in the implantation of Enterprise IT Application: Case studies and their main causes

Abstract

Although there are many studies on the main factors that lead to failure in implanting Enterprise I.T. Applications (EITA), EITA projects still have a high failure rate within the different implantation phases. In this literature review, several factors of failure in the implantation of EITA were analyzed, as well as various cases where there was a failed implantation of an EITA, to collect the different common causes and have a basis of recurring factors to be considered for future projects. The method used in the research was a literature review and a search for cases from 2015, where the common point is the failure in the implantation of EITAs. Subsequently, it was found that the factors detailed in the case studies are related to factors reviewed in the literature review, which means that these factors are recurrent and common. Finally, it was concluded that quality, management, time, and financial aspects are the factors that were generally relevant in the cases analyzed and that, despite the type or extent of the project, identifying these factors will determine early on the success or failure of the project.