Factors of Quality Management Affecting the Implementation of QM in Supply Chain Using Analytical Hierarchy Process (AHP) Approach

Abstract

Quality management (QM) is generally observed as a philosophy that goals to achieve customer satisfaction through continuous improvement and team work. The conversion towards QM is coupled with its spread, from the manufacturing to the service sector and onto public services ( Dale, 1999) Implementation of QM becomes a top management plan in many organizations in the pursuit of positive business benefits, such better product quality, higher customer satisfaction and minimum quality cost and enhance supply chain. Some recent studies uphold that many organizations launched QM programs have increase positive results. There have been several approaches and model suggested for the QM introduction and implementation. This paper presents main finding of a recent study that investigated the critical factors of quality management affecting the implementation of QM in supply chain. This study seek to identify the critical factors and sub factors to implement quality management in supply chain using analytical hierarchy process (AHP) approach. A general hierarchy model was expanded to help prioritization these factors and formulate approach for quality management implementation in supply chain.