Abstract
The management of a hotel requires a significant amount of operational knowledge, and competitiveness is, thus, based on the adequate management of intangible resources. After presenting the main literature on competitiveness from an intellectual capital and knowledge management perspective, this paper reviews the strategic factors for competitive hotel management. An empirical analysis of these strategic variables for the industry is made on a sample of 288 Spanish hotels. The hotels are further classified by competitive strategy. The paper contributes to a better understanding of the role played by tangible and intangible resources for hotels.
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