Abstract
This research article examines the intention of university students to adopt and use e-government services in China. The unified theory of acceptance and use of technology (UTAUT) was used as the theoretical framework for this study. A total of 369 valid responses were collected from Chinese citizens (college students) and used for the data analysis. The data analysis was conducted with SPSS. The results of this study have demonstrated that facilitating conditions, perceived service quality, trust in the government, and social influence were significant predictors of the intention of university students to adopt and use e-government services. Interestingly, performance expectancy, effort expectancy, and trust in the Internet were not significant determinants of the intention to use e-government services. Social influence was significant in determining the trust in the Internet but was not significant in predicting the trust in government. The implications of these findings for the implementation of e-government are discussed.
Highlights
The advent of information and communication technologies (ICTs) has provided government and public sector organizations the necessary tools to enhance the delivery of public services
The results demonstrated that trust of intermediary, effort expectancy, and effort expectancy are significant factors accounting for the diffusion and adoption of e-government services in Saudi Arabia (Weerakkody et al, 2013)
The results have demonstrated that performance expectancy and effort expectancy were not significant predictors of the intention to use e-government services
Summary
The advent of information and communication technologies (ICTs) has provided government and public sector organizations the necessary tools to enhance the delivery of public services. E-government is considered as the combination of e-administration and e-democracy to achieve the objective of good governance (Bwalya, 2009; Coleman, 2006) It is the strategies, organizational reforms, and process through the medium of information technology to improve the access to and delivery of government public services to citizens (Kefallinos, Lambrou, & Sykas, 2009). The government’s effort in terms of provision of the required infrastructure for the adoption and implementation of e-government is known as the supply side of e-government, whereas the citizens’ decision to use services provided through e-government is termed as the demand side. Both the supply side and the demand side of e-government are critical for the success of e-government projects
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