Factors Influencing the Employees’ Service Performance in Ministry of Education in Sultanate of Oman

Abstract

Literatures explored that the employees’ service performance depends on the quality of training and performance appraisal. Although high skilled employees are possessing higher qualifications and sound standard of education, training is inevitable due to dramatic changes happening every second. Interestingly, the formal training not only increased productivity and bridged the gap between company performance and industry productivity standards but also improved product quality and reduced the product scrapping rate. As a result, the objective of this study is to examine the factors influencing employees’ service performance in ministry of education in Oman. A total of 514 employees were selected from the human resource department of ministry of education in Oman. The survey questionnaire’ validity was tested using Exploratory Factor Analysis (EFA). A multiple regression analysis was conducted to examine the predictors of employees’ service performance. The results revealed that training and performance appraisal are the valid predictors of examining employees’ service performance. Thus, the findings suggested that training and performance appraisal have a significant influence on improving employees’ service performance those who are working in the human resource department of ministry of education in Oman