FACTORS INFLUENCING THE EFFECTIVENESS OF COMMUNICATION

Abstract

The relationship between medical staff and patient raises very significant issues in medical practice and medical deontology. Recipients of health care need full professional care and attention to their human suffering in the disease. Therefore, medical care should include not only professional competence but also effective professional communication based on individual care to the person expressed in respect of attention, sympathy, emotional warmth, respect and support .Research from various healthcare settings shows that:- communicationPatients are more satisfied and less anxious if there is effective communication and therapeutic connection with the professional.- Effective communication, including clear information, can have a positive impact on the health of people with long-standing illnesses - e.g. diabetes or asthma.- Communicating in a meaningful and understandable way helps the patient make informed decisions about his or her own health or that of his or her child.- Patients who do not speak or understand the language of the country in which they live have more limited access to health services and information.Aim: To explore the influence of some factors on the effectiveness of the communication process in health care.Materials and methods: Sociological method - Anonymous survey with students - 20 studying Physiotherapy, 50 students – studying Nursing, 10 – studying Midwives. A questionnaire was developed for this purpose. The survey was conducted between September and November 2018.Results: According to respondents, all the factors for conducting effective communication - environment , healthy (general) patient's condition, patient's health culture, communication time, have a „very high“ and „high“ impact. Only one percent of surveyed students have identified time as „very weak“ factor.Conclusion: The results of the survey show that the health of the patient and his health culture are leading factors in conducting effective communication.