Abstract
Traffic police officers face many challenges in their line of duty to the protect the country and its citizens. Despite, the significance of traffic police officers to the community and the country, lack of studies specifically on how workload, reward system, and work-life balance affects job stress among traffic police officers are apparent. Job stress is the harmful physical and emotional responses that occur. when the requirements of the job do not match the capabilities, resources, or needs of the worker. Job stress creates tension in the working environment, and this research aims to solve and find out what is the cause for job stress either workload, work-life balance or reward system. The observational was finished by utilizing a poll and questionnaires as a measuring instrument. The questionnaires were composed based on the literature review and have inquiries and things significant to the underlying research issues by using five-point Likert scale type questions. Survey data were gathered from questionnaires distributed to 300 respondents at a Traffic Police Office in Kuala Lumpur, Malaysia. A total of 100 returned questionnaires were used in statistical analysis. The results of multiple regression analysis indicated that the relationship between work-life balance and job stress as the significant factor causing stress among Malaysian traffic police officers while there were no significant relationships between workload, reward system, and job stress. Therefore, the traffic police management need to look into the work-life balance initiatives such as flexi-time work arrangements and leave policies to reduce the stress among its staff.
Highlights
Traffic police faces many job-related challenges in crime fighting and protection of the country from threat and danger
This study aims to determine any significant relationship between three factors of workload, work-life balance, and reward system towards dependent variable of job stress
This study found that workload and reward system were not the significant factors for employees‟ job stress among traffic police officers in Malaysia
Summary
Traffic police faces many job-related challenges in crime fighting and protection of the country from threat and danger. The basic job functions of a traffic police are traffic control, enforcement and dignitaries escort. Traffic policeman ensures that the road is clear to make way for ambulance and help etc Their line of duty involves providing or escorting VVIPs (very important people) to their destinations which surrounds ministers from local but foreign as well. "Workplace stress" is the harmful physical and emotional responses that can happen when there is a conflict between job demands on the employee and the amount of control an employee has over meeting these demands (Violanti et al, 2017). Traffic police staff would not know when the duty should end since it relies on the VVIPs escorted.
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