Factors Influencing Job Satisfaction in Hospitality Industry

Ursula Scholl-Grissemann,Lea Benedikt,Peter Heimerl,Marco Haid

doi:10.1177/2158244020982998

Abstract

Finding and keeping qualified workers is an evident problem in the hospitality industry in many parts of the Alpine region. Job satisfaction is, therefore, becoming increasingly important for sustainable development of the labor market and in further consequence regions and destinations. Hence, this study aims to examine factors influencing job satisfaction to gain a better understanding. A total of 345 employees were surveyed on aspects of job satisfaction using an online questionnaire. Data analyses show that a positive relationship with the supervisor, adherence to the duty roster, and personal development opportunities are the most important factors for job satisfaction. In contrast, remuneration, task portfolio, working atmosphere, and the infrastructure provided were less important drivers. The findings highlight important areas and directions for further investigation of job satisfaction. For practitioners, the study offers valuable insights into the sustainable and effective promotion of employee job satisfaction.

Highlights

There is relatively high level of employee turnover in the hospitality industry compared with other industries, which leads to enormous additional costs every year (O’Neill et al, 2011; Pranoto, 2011)
A low level of job satisfaction is cited as the reason for this high turnover, and this turnover is believed to be caused by stress and work overload due to the rapid growth of the hospitality industry (O’Neill & Davis, 2011)
For sustainable development at the company level, job satisfaction is important for preventing staff turnover and promoting employee loyalty (Strenitzerová & Achimský, 2019)

Summary

Introduction

There is relatively high level of employee turnover in the hospitality industry compared with other industries, which leads to enormous additional costs every year (O’Neill et al, 2011; Pranoto, 2011). A higher level of job satisfaction results in higher quality services (Hristov and Chirico, 2019; McPhail et al, 2015), which ensures the added value of the region or destination, contributes to higher levels of customer loyalty, and provides a secure source of economic prosperity. This supports a valued labor market for the local population

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