Abstract
Factors influencing the utilization of health services at the community level are crucial for reducing morbidity and mortality rates. This study aimed to investigate these factors within the Ishaka division of Bushenyi-Ishaka municipality. Utilizing a descriptive cross-sectional study design, data was gathered from 200 adult residents and caregivers using a structured questionnaire administered through cluster and systemic random sampling. Descriptive statistics were employed to analyze quantitative data, revealing socio-demographic characteristics, reported health service utilization, and factors influencing it. Results indicated that health service utilization among participants was lower than the national average. Identified factors affecting utilization included poverty, limited accessibility to formal health services, negative attitudes of health personnel, and insufficient supply of essential medicines and materials at health facilities. Overall, health service uptake was moderate but slightly below national targets. This study provides valuable insights into health service utilization and the barriers hindering further uptake at the community level in Bushenyi-Ishaka Municipality, with significant implications for local and national health policy. Keywords: Health service, Caregivers, Health personnel, Health facility, Medicines
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