Abstract
This research is aimed at determining the affecting factors of employee satisfaction through systematic literature review. Additionally, the study has been examined the employee perception of State Bank of India towards these influencing factors.. Related literature has been reviewed from the secondary sources. Primary data have been collected from 175 employees randomly selected from State Bank of India located in Mohali, Punjab, India through questionnaire. The questionnaire was formulated in the light of selected 13 determinants found through literature review. This study found that employees consider fair compensation, benefit package, promotion opportunities, working hours and interpersonal relationships as major factors of their satisfaction. Besides, performance appraisal, leadership style, job security, training and development and recognition are considered important influencers for job satisfaction. In contrast, selected employees rate stress levels, flexible work conditions, and physical work environment as less important factors for job satisfaction. So, State Bank of India or SBI should better know the factors of employee satisfaction and formulate and implement policies related to employee satisfaction.
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