Factors in the Relationship between Maintenance Engineering and Knowledge Management

Javier Cárcel-Carrasco,José-Antonio Cárcel-Carrasco,Elisa Peñalvo-López

doi:10.3390/app10082810

Javier Cárcel-Carrasco, José-Antonio Cárcel-Carrasco + Show 1 more

Open Access

https://doi.org/10.3390/app10082810

Copy DOI

Abstract

The mechanisms of transmission and management of knowledge are mostly created by maintenance and exploitation activities of large buildings and industrial facilities, but they are poorly studied due to the difficulty capturing themas they belong to tacit knowledge gained by the experience of the maintenance staff. These professionals are highly qualified and are accostumed to solving technical problems even under pressure. The loss of these professionals means losing also an important asset of the company. This article will tackle the importance of the factors that influence knowledge management (KM) in maintenance engineering and its barriers and facilitators. The research is carried out by qualitative investigation on maintenance staff of an industrial company.

Highlights

IntroductionThe reliability, availability, maintainability, security and operational costs are the base for maintenance performance
The term industry 4.0 promotes knowledge management in all departments of an industry.But within the maintenance departments of companies, this is difficult due to the way in which their technicians are used to working based on their experience and not upon sharing and explaining their knowledge of operating.The reliability, availability, maintainability, security and operational costs are the base for maintenance performance
Maintenance departments within companies operate with technicians with high knowledge based on their professional experiences, with a high component of tacit knowledge and, traditionally, with null knowledge management policies [2]

Summary

Introduction

The reliability, availability, maintainability, security and operational costs are the base for maintenance performance. It is noteworthy the human factor role in the operability [1,2] due to the tacit knowledge generated by the maintenance activities and staff. Industry 4.0 will generate new services and products, increasing productivity and new qualified jobs in the industry Faced with this transformation, people from all departments of an industry must have new skills and competencies to work in Industry 4.0. People from all departments of an industry must have new skills and competencies to work in Industry 4.0 This will require a qualification and knowledge management for companies [3,4]. Maintenance departments within companies operate with technicians with high knowledge based on their professional experiences, with a high component of tacit knowledge and, traditionally, with null knowledge management policies [2]

Methods

Results

Discussion

Conclusion