Factors determining the Operational Efficiency of Banking Sector in India: A Quantitative Perspective

Abstract

The banking sector in India has seen significant growth in recent years, with the number of banks and financial institutions increasing rapidly. However, with this growth comes the need for operational efficiency to ensure that these institutions are functioning effectively and providing the best services to their customers. This paper examines the various factors that determine the operational efficiency of the banking sector in India. These factors include technological advancements, regulatory environment, human capital, financial stability, and customer satisfaction. The paper also explores how these factors impact the banking sector and the steps that can be taken to enhance operational efficiency. The findings of this study can be used by policymakers, banking professionals, and other stakeholders to improve the performance of the banking sector in India and enhance the quality of services provided to customers.