Factors associated with the satisfaction of parents of children hospitalized in the pediatric ward in Togo.

Abstract

Introduction : Patient satisfaction is a central element in the evaluation of the quality of care. The objective of the study was to describe the factors associated with the satisfaction of parents of children hospitalized in the pediatric ward at the Sylvanus Olympio Teaching Hospital. Patient and method: A cross-sectional study with an analytical aim was carried out between June and August 2022 in the pediatric ward at the the Sylvanus Olympio Teaching Hospital. Results: A total of 165 parents agreed to participate in our study. The mean age (+/- standard deviation) of the parents was 33.5 years (+/- 8.8). The main elements associated with good satisfaction were: reception (p= 0.009), execution of care (p<0.001) and reaction of caregivers when called (p<0.001). The cost of hospitalization was high according to 69.7% (115) parents and the quality of equipment was poor according to 41.2% (68) others. Conclusion : Satisfaction was statistically significant between the reception, the care received and the reaction of the caregivers to the children's complaints and not the socio-demographic characteristic.