Factors Associated with Business Process in Hospital: A Systematic Review

Abstract

Background: In order to improve the efficiency and effectiveness of company per­formance, hos­pitals must be competitive in maintaining service processes. It requires efficient busi­ness pro­cess. Business process management or business process reengi­neering must adapt to hos­pital market segment and avoid complex and fragmented health services. The study aimed to systematically review the factors associated with busi­ness process in hos­­­pital. Subjects and Method: This was a systematic review about the management of busi­ness pro­cesses in the hospital. This study searched articles from two scientific literature data­­ba­ses, namely ProQuest and Scopus. The keywords were “business process”, “busi­ness process re-engineering hospital”, and “business process management”. The in­clu­sion criteria were English, scientific journals, papers in conference and pro­ceedings, from 2009-2019, and all in­ternational journals. The articles were collected based on PRISMA. Results: Seven articles met the inclusion criteria. Five articles reported that the in­volvement of hospital management and the use of business process method influenced the success of business process. Three articles reported that information technology support was closely related to implementation of business process. An article reported the need for a business process team, for the implementation of hospital business process. Conclusion: Hospital business process is related to management involvement in desi­gning business process. The determination of hospital information system and team co­he­siveness are needed in the design and implementation of hospital business pro­cess. Keywords: business process management, business process reengineering, hospital