Factors Affecting Work Performance: A Study on the Commercial Banks of Chittagong and Dhaka Cities in Bangladesh

Abstract

Employees’ work performance is an important issue for the commercial banks of Bangladesh. Therefore, identifying the factors that affect employees’ work performance is also a crucial matter. This study considers working hours, co-workers' behavior, gender discrimination, promotion system, and manager’s attitude as the factors affecting employees’ work performance. On the other hand, creative knowledge and critical thinking capacity, understanding job responsibility and carrying out assigned duties, interest in assigning duties, completion time for assigning duties, and the capability of adaption to changes in job responsibility are considered the determinants of employees’ work performance. A total of 250 questionnaire data sets were collected using a convenience sampling technique from bank employees in Chittagong and Dhaka cities in Bangladesh. The ordinal regression analysis technique was applied to explore the impacts of factors on employees’ work performance. The study found that co-workers’ behavior, gender discrimination, and a manager’s attitude have significant impacts on employees’ work performance. Although the impacts of co-workers’ behavior and manager’s attitude have positive impacts on employees’ work performance, the impact of gender discrimination is negative. Moreover, the impact of working hours and the promotion system have negative impacts which were statistically insignificant according to findings. Finally, the Pearson correlation test results suggest that there is no multi-collinearity problem in the model.