Factors affecting the successful implementation of telecommunication tower projects in Zambia

Abstract

The research aimed at identifying factors that affect the successful implementation of telecommunication tower projects at Airtel Networks Zambia Plc and IHS Zambia Limited, in order to ensure adequate measures are put in place to support the successful implementation of telecommunications tower projects by market players. The study took a pragmatic approach to inquiry with a triangulated design where 16 professionals with industry experience and position of influence were purposively recruited. Data was collected using questionnaires and interviews. Descriptive statistics and Chi-square statistics were used to analyse quantitative data, while content analysis was used to analyse qualitative data. The study findings revealed at least 5 factors that negatively affect the successful implementation of the telecommunication tower projects and these are Projects Scope Management, Projects Time Management, Projects Cost Management, Projects Communication Management, and Human Related Factors. The study also revealed that these factors had an adverse impact on project scheduling hence resulting into project delays. Subsequently, it was revealed that delayed legal formalities led to excess project expenses in form of warehouse and rental charges for the piece of land. Additionally, the study findings revealed that poor project scope description had a negative effect on the proper and efficient planning of project resources. Finally, the study revealed that poor project procurement management led to inadequate resource availability hence affecting the project schedule due to lack of resources as subcontractors could not proceed with the projects in the absence of necessary materials. The study recommended organizations to invest more resources in ensuring that various factors that impend the successful implementation of the telecommunication tower projects are known, as well as invest in Research and Development and project managers to ensure comprehensive project planning and evaluation before the project is initiated. This would also help ensuring that various challenges that affect the project implementation process at various stages of project’s implementation are mitigated.