Abstract
After the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun establishing their own national quality award (NQA) programs. Most NQA models are based on the MBNQA and EQA. Other NQA models choose to be unique. This paper compiles differences in the modeling of 53 NQAs found around the world. From the compilation is derived a set of recommended guidelines for the establishment and further development of NQAs. The guidelines include suggestions for either starting up or enhancing existing NQA programs in both developed and developing countries.
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