Factors Affecting Operational Performance nad How It Effect Corporate Sustainability (From the Perspective of Fintech P2P Lending Companies in Indonesia)

Abstract

P2P lending is a direct lending and borrowing service between lenders and borrowers based on information technology platforms. P2P lending fintech companies face various problems related to the quality of business ethics and cyber risk management, which have an impact on operating performance and company sustainability. This study aims to prove empirically whether there is an influence of the business ethics and cyber risk management on operating performance and its implications for the sustainability of P2P lending fintech companies registered and licensed at the OJK. The research data was collected through a questionnaire instrument, which was collected from 104 P2P lending fintech companies registered/licensed at the OJK until the end of December 2021. The data were analyzed using the statistical technique of Structural Equation Modeling (SEM). The results showed that the quality of cyber risk management had a significant positive effect on operating performance. The test results also show that the business ethics and cyber risk management has a significant positive effect on the sustainability of the P2P lending fintech business. However, business ethics has a significant positive effect on operating performance. The findings of this study add to the limitations of the research literature on the elaboration of performance determination and business sustainability in P2P lending fintech.without repeating what has already been done by others.