Factors Affecting Compliance Paying BPJS Kesehatan Mandiri in Road Care Patients in Hospitals

Abstract

Compliance is consistency or inconsistency to instructions or rules. Compliance in paying dues means the behavior of someone to pay dues appropriately based on a predetermined time. In Kota Solok, 5,758 (61%) did not have compliance in paying contributions. The irregularity of JKN participants in paying dues will have an impact on the guarantee of health services in available health facilities, one of which is the Level IV Hospital of Solok City in collaboration with BPJS Health.
 This study aims to determine the factors associated with compliance paying independent BPJS contributions to outpatients at Level IV Hospital in Solok City. This type of research is a quantitative study using a cross sectional study design. The population in this study were patients participating in the BPJS Mandiri who visited the Outpatient Installation of Level IV Hospital in Solok City with an average of 77 visitors each month. The samples in this study were 64 samples taken using the accidental sampling method. Data analysis performed was univariate and bivariate analysis with chi square test.
 Based on the results of the study note that of 64 respondents there are 64.1% who are compliant in paying BPJS Health contributions independently. Variables related to compliance paying dues in outpatients at Level IV Hospital in Solok City were education (p=0.002), employment (p=0.002), income (p=0.004), knowledge (p=0.002), perception (p=0.019) and motivation (p=0.039). Suggestions to BPJS Health to provide socialization or information to BPJS Health participants about the BPJS Health Program from the time of payment, method of payment, and sanctions for delinquent payments.