Factor Influenced the Acceptance of e-Health from Health Care Personnel and Patient Perspective: Systematic Literature Review

Abstract

e-Health projects have typically been seen as opportunities for fundamental reforms in the public health care system to reduce the massive demand and supply of health care. However there are still many factors and challenges from health care personnel and patients themselves that cause there is still low application and utilization of e-Health in the society. Acceptance of the use of technology in the health industry can be a factor that can accelerate the implementation of e-Health in society. This study aims to summarize the factors that influence e-Health acceptance from the perspective of health care personnel and patient. Through a systematic literature review process, 13 relevant papers were found to be discussed in order to find the answer. Seven factors were found that most influenced acceptance from the perspective of health care personnel with the ease of use is the main factor, while eight factor found from the patient's perspective with factors that most influence acceptance are ease of use, usability & usefulness, and trust.