Abstract
The aim of this study is to determine the students’ preferences based on the quality gap of various services provided by Engineering Education Institutions (EEIs). Fresh engineering graduates were selected for the questionnaire survey which measured students’ perceptions and expectations on services provided by the EEIs. The quality gap of educational services was determined based on differences between students’ perceptions and expectations on 32 items of service quality. Factor Analysis (FA) was carried out to identify the underlying dimensions in the service quality items. The relative importance of these factors is determined through AHP by using pair wise comparison matrix. The results help to focus on items which need immediate attention to enhance the quality of EEIs.
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