Abstract
This study assessed and compared the delivery of Facilities Management (FM) services in public and private high rise residential buildings in Lagos, Nigeria. While some facilities or services may not be available in some public estates, the efficiency of the available ones is inadequate in comparison with the adequacy and efficiency of services provided in private estates. The objectives set for the study include identification of services that are provided in the case studies, service delivery method, and an assessment of the residents’ satisfaction of the services. This study adopted questionnaire survey for collection of data. 127 questionnaires were distributed to the residents of the case studies and 93 were returned. Three of which were discarded for incompleteness, thus 90 were analysed. The study found that most but not all of the facilities services expected in high rise buildings are available in the case studies and the services are outsourced under a standard Service Level Agreement. The service delivery in private high rise residential building is better than the public residential high rise buildings as revealed by the study. The study recommends improved standardization of services, customized services and meeting customer’s expectation for improved service delivery.
Highlights
Residential property refers to the housing /dwelling units for human habitation
Collection of data was through the administration of a structured questionnaire, the target respondents are the residents of Eko Court Complex and Niger Tower
The study found out that all necessary facilities management services that could make a high rise residential apartment liveable, enjoyable and acceptable to residents were available in the case studies
Summary
Residential property refers to the housing /dwelling units for human habitation. Housing is regarded as social goods to be provided by the government and/or its agencies for the citizenry. In the Western world and developed nation of Asia, majority of the residential units are in multi-storey developments which demand for provision of some facilities and services to make the properties functional, such facilities/services include lift/elevator, adequate power supply, water provision, cleaning, waste disposal, horticulture, security, reception, laundry, recreation etc. These facilities and services need to be efficiently managed and maintained to meet the expectation of the residents. Multi–storey residential apartment is seen as the appropriate decision to
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
