Facilities Management AUDIT in Managing Healing Facilities in Public Health Care Built Environment: User Satisfaction Viewpoint

Abstract

Healthcare organizations have recognized the powerful impact of supply breakdowns and have exploited supply chain management for their quality program, especially regarding lean operations. This study aims to investigate strategic Facilities Management (FM) as a function to support the objectives of providing efficient services to healthcare sector through measuring user satisfaction focusing on public training hospital building. This research involved correlation analysis of the results obtained. The findings show that there is a strong significant relationship among the building performance criteria and the importance of POE guidelines in functional and technical performance criteria.© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.Keywords: Sustainable; Quality of Life; Facilities Management Audit; Public Healthcare; Built Environment