Abstract
Healthcare organisations have recognised the powerful impact of supply breakdowns and have exploited supply chain management for their quality program, especially regarding lean operations. There are many contributors to poor working environments in the healthcare sector. Some studies relate to inadequate equipment, such as patient lifts and facilities for safe disposal of syringes, needles, and medical waste. However, one area that has so far largely been overlooked relates to the built environment. This study aims to investigate strategic Facilities Management (FM) as a function to support the objectives of providing efficient services to healthcare sector through measuring user satisfaction focusing on public training hospital building. This research involved correlation analysis. The findings show that there is a strong significant relationship among the building performance criteria and the importance of post occupancy evaluation (POE) guidelines in functional and technical performance criteria. Based on the findings, this study proposed the establishment of facilities management and the implementation of systematic annual operation program to ensure that management and services are useful. Secondly, it is intended to establish certain policy instruments such as information tools and economic instruments for hospital management to meet the needs of patients in future hospital development.
Highlights
Healthcare organisations have recognised the powerful impact of supply breakdowns and have exploited supply chain management for their quality program, especially regarding lean operations
This study aims to investigate strategic Facilities Management (FM) as a function to support the objectives of providing efficient services to healthcare sector through measuring user satisfaction
Questionnaires distributed to three locations which are University Kebangsaan Malaysia Medical Centre (UKMMC), University Malaya Medical Centre (UMMC) and Hospital Sungai Buloh
Summary
Healthcare organisations have recognised the powerful impact of supply breakdowns and have exploited supply chain management for their quality program, especially regarding lean operations. There are many contributors to poor working environments in the healthcare sector. Some studies relate to inadequate equipment, such as patient lifts and facilities for safe disposal of syringes, needles, and medical waste. One area that has so far largely been overlooked relates to the built environment. This study aims to investigate strategic Facilities Management (FM) as a function to support the objectives of providing efficient services to healthcare sector through measuring user satisfaction. According to Edogho et al [1], though the FM unit put in lot of efforts in the development, operation and maintenance of appropriate support facilities for the performance of the core functions of teaching and research, such efforts does not show positive reflections during periodic assessment of the level of customer satisfaction. This, in part, can be corrected through the use of the soft skills of effective communication, development of functional periodic reports, providing continuous stream of information through asset analysis and functional budget
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
