FACILITATING INDONESIAN PILGRIMS WHOSE DEPARTURE IS LIABLE TO FAIL USING OTHER COUNTRY’S HAJJ QUOTA

Abstract

This research revolves around the liability of pilgrims who use quotas from other countries, whichcauses the rights of other prospective pilgrims as consumers to be harmed. The purpose of thisstudy is to determine the travel agency's liability to consumers towards the failure of their departureand to seek whether the Government of the Republic of Indonesia provides legal protection topilgrims who use Hajj quotas from other countries. The researcher applied statute approach andconceptual approach to show that the liability of Hajj organizers is based on article 19 of theconsumer protection law. In this case, the pilgrims of Indonesia who use the quota of anothercountries will not be provided by legal protection of the government. Both the consumers and theHajj and Umrah Travel Bureau should be able to understand and respect their respective rights.The government also has a pivotal role in preventing violations of the law regarding Hajj.