Exploring Values and Value Streams by BPM method solved by Lean Management tool

Abstract

This paper suggests a continuous improvement plan that can satisfy customer's value and eliminate waste in the enterprise business process. In order to explore the applicability of lean management principles in the enterprise business process, the five fundamental concepts (specify value, identify the value stream, flow, pull, and perfection) of lean management are being used as a stable and proved approach. In addition, Business Process Management is applied as a new method to constantly improve the elimination of waste in the enterprise business process. This can be accomplished by the lean management concept. Moreover business process problems, such as overlapping work, redoing work, communication gaps, inflexible processes, and obscure processes, have the possibility of being solved by lean management. Lean management has traditionally been adopted by manufacturing industries to improve operations through the identification and elimination of all forms of waste basically. The construction industry has also adopted this philosophy, primarily in the field of projects. In order to increase an organization's competitiveness and productivity, lean management is needed in the any business process as well as in the field. The intent of this work is to explore a method of introducing lean management which continuously improves any business processes. The five fundamental concepts (specify value, identify the value stream, flow, pull, and perfection) of lean management as an approach are being adapted in this project to improve quality of the processes. Hence the main objective of this paper to apply the tool of lean and six sigma management to improve the elimination of waste in the enterprises business process. Followed by a literature review which provides a brief summary of lean thinking and six sigma along with challenges might face while implementing. A case study follows that demonstrates how; Business Process Management is applied as a tool, method to constantly improve the business process.