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Abstract
Social media such as Facebook, Twitter, and YouTube have empowered people to engage in democracy campaigns around the globe. While the totalitarian governments view social media as threats, the democratic governments consider them as opportunities for better engaging people in government affairs. This study explored the U.S. state e-government use of social media. The findings indicate that state e-government sites offered 10 information categories and eight social media tools to keep government transparent and citizens engaged. The majority of citizens’ comments on the state e-government social media were positive. The state e-government use of social media is still in the introduction stage and has a great growth potential. Therefore, the further research was recommended.
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