Abstract
IMPACT To improve the way external consultants can support public sector reforms, a better understanding of their relationship with their public sector clients is required. In this context, understanding the different ways consultants and their public sector clients engage in digital transformation projects and the effect of this relationship on project success is crucial. Against the backdrop of scarce financial resources and high accountability requirements, particularly at the local level, the authors’ findings will help senior officials in local governments understand how government departments should be managing their relationships with external consultants to achieve better results. The research results presented in this article will also help external consultants to better understand the working mechanisms at the municipal level in order to be able to offer better services.
Published Version
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