Abstract
The aim of this research is to explore the relationship between corporate social responsibility, employee engagement, and organizational performance in Jordanian mobile telecommunication companies. A total of 350 questionnaires containing 37 items were used to collect information from the respondents. Multiple and simple regression analyses were conducted to test the research hypotheses. Results of the current study revealed that corporate social responsibility (both internal and external) and employee engagement (vigor, absorption, and dedication) have a significant positive relationship with organizational performance. Also, the results revealed that there is a significant positive relationship between corporate social responsibility (internal CSR and external CSR) and employee engagement. The Baron and Kenny mediation model and Sobel test were used to test whether employee engagement mediated the relationship between corporate social responsibility and organizational performance. The results showed that employee engagement fully mediated the relationship in a significant way. The results of the current study have many managerial implications for mobile telecommunication companies. In order to enhance organizational performance, decision makers must work on creating and maintaining an efficient corporate social responsibility agenda, which would increase employees’ engagement in their work which will lead to improved performance outcomes.
Highlights
Businesses are trying to flourish and adapt to the various challenges they encounter in today’s competitive environment by improving their organizational performance [1] and [2]
Results of the current study revealed that corporate social responsibility and employee engagement have a significant positive relationship with organizational performance
The main purpose of conducting this study is to examine the relationship between corporate social responsibility, employee engagement, and organizational performance in Jordanian mobile telecommunication companies
Summary
Businesses are trying to flourish and adapt to the various challenges they encounter in today’s competitive environment by improving their organizational performance [1] and [2]. In order to achieve better results and higher profit margins organizations are adopting various emerging business tools and management philosophies [3]. Some of these include corporate social responsibility and the engagement of employees. The interest in corporate social responsibility first emerged due to the public’s increasing concern for the natural environment, for the respect of human rights, for the ethical aspects of business, and for other social concerns [6]. Customers, investors, and other stakeholders have shown interest in corporate social responsibility as it is argued to socially desirable activities positively influence a firm’s financial performance [7]. [8] stated that the interest in corporate social responsibility stems from the fact that corporate social responsibility builds strong employee bonds with corporations and achieves better employee and organizational performance
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