Abstract
Purpose- Several critical factors contribute to employees' satisfaction or an attempt to stay with an organization. This paper aimed to explore the impact of emotional and spiritual intelligence on job satisfaction and turnover intention among employees in the telecommunication companies in Ghana. Design/Methodology- A cross-section research design approach was adopted. A questionnaire was used to gather data from employees in MTN, Vodafone, and Airtel-Tigo in the Kumasi Metropolis Ghana through a simple random sampling approach. Statistical Package for Social Sciences (version 26) was to process data into tables and figures to help us undertake the descriptive, correlation, and multiple regression analysis. Findings- The study results indicate that emotional intelligence positively influences the job satisfaction and turnover intentions of employees. Spiritual Intelligence was found to influence job satisfaction positively but had a negative impact on the turnover intention of employees in mobile telecommunication companies. Practical Implications- The findings highlight the relevance of emotional and spiritual intelligence in promoting job satisfaction and turnover intention relative to emotional intelligence specifically. Furthermore, it would aid organizations in the sector with a huge workforce and large customer base to critically assess issues relating to emotional and spiritual intelligence to enhance job satisfaction and minimize the intent to leave the organization.
Highlights
Organizational success is dependent on various factors, which are mostly influenced by certain behaviors and attitudes from employees and management (Yun et al, 2015)
The study walks on the tangent of exploring the impact of emotional and spiritual intelligence on job satisfaction and turnover intention using evidence emanating from employees in Ghana's mobile telecommunication companies
The study's outcome shows that emotional intelligence has an impact on the job satisfaction and turnover intention of the employees within these companies
Summary
Organizational success is dependent on various factors, which are mostly influenced by certain behaviors and attitudes from employees and management (Yun et al, 2015). Two essential elements that contribute to every organization's growth are the emotional and spiritual intelligence demonstrated by employees (Jung & Yoon, 2012). According to Miao et al (2018), emotional and spiritual intelligence have become a subject for discussion by business managers, psychologists, researchers, and an element of concern in the field of organizational behavior. This is because working is deemed to have become more relational than individualistic and would require every employee to come on board to progress. This calls for some level of emotional and spiritual Intelligence (Pinna et al, 2020)
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