Exploring the Ethical Dimensions of Accessible UX Design: Balancing Stakeholder Interests and User Intentions

Abstract

In the digital world, the significance of accessibility within user experience (UX) design cannot be overstated. However, accessibility has often been overshadowed by the prevalence of agile product development approaches, leading to its neglect. This paper aims to highlight the vital importance of accessible UX design for end-users and addresses the growing concern of diminishing accessibility in the realm of commercial software. Moreover, it delves into the ethical implications raised by the inclusion of dark UX patterns, intentionally inserted to manipulate user behavior, which not only raise ethical questions but also violate established ISO standards, such as ISO 9241.The presentation centers around the concept of dark UX patterns, which employ various visual triggers and element hierarchy manipulation techniques to guide users towards actions that may not align with their best interests. These patterns are not limited to non-compliant software alone; they are pervasive across various aspects of everyday life, showcasing their broader social impact. By referencing real-life examples, the discussion expands to explore the philosophical implications of UX design, diving into the fundamental question of whether ethically correct UX design can coexist with economical stakeholder interests and innovative practices.However, the challenge lies in balancing the needs and objectives of stakeholders, who seek to promote their products, with the aspirations of UX designers, who aim to enhance the overall user experience. This balance adds complexity to the ethical landscape surrounding UX design, leading to thought-provoking questions regarding intentional and unintentional unethical UX design. It prompts inquiry into the decision-making processes behind these approaches and explores the responsibilities of UX designers in navigating these ethical considerations. The primary objective of this paper is to initiate a discourse on these ethical dilemmas and foster a broader understanding of their implications. To achieve this, the research presents case studies that exemplify both ethically incorrect designs and counter-examples, showcasing how the needs of stakeholders and users can be addressed simultaneously without resorting to manipulative app flows. By examining these cases, the study aims to shed light on potential pathways for innovative yet fair software design, wherein the interests of stakeholders are respected without compromising the ethical responsibilities of UX designers.