Abstract
This study espouses the diverging interpretations on the essence and effectiveness of prepaid water meters with households who are explicitly citing that the tools do not effectively strike a balance between social parity and institutional sustainability in a failed state. 271 structured questionnaires were administered to Harare residents in enabling the provision of a measurement of the resident’s perceptions regarding the water metering system metering system and descriptive statistical analysis was used to determine the results. Ten interviews were also conducted with key informants based on their expertise as the service providers. Two focus group discussions with two of the civil water organizations that are crucial catalysts between the Harare City Council and Harare residents were conducted. The findings of this study concluded that the effectiveness of prepaid water meters will only be successful with due reflection on all-encompassing stakeholder engagement and pro-poor approaches for sustainable service provision.
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