Abstract
Emotion is a kind of micro foundation that can affect human behaviors even in the digital era. Emotional intelligence (EI) is an important psychological factor that affects the growth and development of organizations from the view of emotion. Based on current bodies of literature, a comprehensive review of EI can contribute to its theory development in organization research and facilitate EI research burgeoning. We visualize the landscape of EI by analyzing 1,996 articles with CiteSpace their concepts, dimensions, and measurement. We propose two specific mechanisms, which clarify how individuals with high EI use emotional information to influence themselves and others. Following this, we develop a theoretical framework of EI at levels of individual, team, and organization. Finally, future directions and research agenda are addressed. This research contributes to the literature of EI and provides practical insight for practitioners.
Highlights
Emotion is fundamental to human experiences influencing our daily activities such as cognition, communication, learning, and decision making
Members in an organization with high Emotional intelligence (EI) can successfully affect the social environment at work and achieve high performance by regulating their emotions (Momm et al, 2014), which is considered as the main reason why Emotional Intelligence in Organization early studies on EI focused on the individual level
The influencing others mechanism means that individuals manipulate others’ cognition and emotion through an attribution process after external perception and application of emotional strategies; (3) EI can be divided into two categories, individual EI and group EI, and its effects are mainly at the level of individuals, teams, and organizations
Summary
Emotion is fundamental to human experiences influencing our daily activities such as cognition, communication, learning, and decision making. It should be noted that an organization is a social structure interwoven with relationships, and the flow of emotional information will affect individual behavior and have cross-level effects. The increasing bodies of literature provided evidence that EI had attracted an extraordinary attention from numerous scholars who focused on the concept and dimensions of EI and began to explore its effects. The maturity of measurement was conducive to empirical research in this field, and publication showed a “blowout” growth. 0.17 0.13 0.13 0.11 0.11 0.10 0.10 0.10 0.09 0.09 and Van Rooy and Viswesvaran (2004) conducted tests on measurement scales and content validity of EI These node bodies of literature are conducive to subsequent theoretical development and empirical studies. Based on social intelligence theory (Thorndike, 1920) and multiple intelligence theory Salovey and Mayer (1990), (Gardner, 1993), first proposed the concept of EI, which is “the ability to monitor one’s own and others’ feelings and emotions, to TABLE 3 | Studies on emotional intelligence (EI) based on co-citation analysis from 1990 to 2020 (top 10)
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