Exploring residents’ helping and tolerant behavior through the lens of cultural intelligence

Abstract

Residents' positive behaviors contribute significantly to the maintenance of a harmonious host-guest relationship and the enhancement of the destination image. The purpose of this study is to investigate the relationship between cultural intelligence, self-disclosure, emotional closeness, and positive behaviors such as helping and tolerance among residents. A total of 400 Macau residents were surveyed, with data from 359 valid respondents analyzed. The study's findings indicate that residents with a higher level of cultural intelligence are more willing to disclose personal information to others and form emotional bonds with visitors. Additionally, residents with higher cultural intelligence are more likely to engage in helping behaviors, but no correlation between tolerant behaviors and cultural intelligence is discovered. Simultaneously, it is discovered that emotional closeness mediates the relationship between residents' cultural intelligence and their tolerant behaviors. Finally, cultural intelligence is recognized as a necessary component of analyzing residents' helping and tolerant behaviors in tourism destinations.