Abstract

Purpose A growing number of travelers seek well-being when traveling. As concerning about outdoor air pollution in tourism destinations escalates, little is known about indoor air pollution in hotel guestrooms. The purpose of the present study is to assess particulate matter (PM) pollution in US hotel guestrooms and to provide baseline indoor PM readings in occupied and unoccupied rooms. Design/methodology/approach A series of field tests and experiments monitoring PM levels were conducted in the guestrooms overnight – with and without occupants – using the sophisticated, industrial-grade PM-monitoring equipment. Findings The results revealed that PM levels were very low when rooms were unoccupied or when guests were asleep. However, unhealthy PM mass concentrations were observed in occupied rooms when guests engaged in physical activity such as showering and walking around or while room attendants cleaned rooms. Among the physical activities, room cleaning caused hazardous indoor PM pollution, reaching 1,665.9 µg/m3 of PM10 and 140.4 µg/m3 of PM2.5 although they tended to be brief. Research limitations/implications Leveraging increasing guest demand in well-being is essential for sustainable business and further growth. Indoor air quality must be recognized as an important factor to be controlled for well-being and health of guests and employees. Major hotel brands should take it into consideration as they infuse well-being DNA into their products and culture. Originality/value To the best of the authors’ knowledge, this study is the first empirical investigation of PM pollution both in occupied and unoccupied hotel guestrooms in the USA, which reveals unhealthy PM pollution associated with the routine human activities in occupied guestrooms.

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