Exploring Major Predictors of Student Satisfaction: An Input towards a Learning-Friendly School Environment

Abstract

The study sought to ascertain the perceived level of importance and perceived level of satisfaction of college students on 16 student services commonly provided in a tertiary education setting within any University which include a) University Instruction, b) University Admission, c) Guidance Office, d) Accounting Services, e) Dean's Office, f) Bookstore, g) Library, h) Canteen Services, i) Computer Laboratory, j) Science Laboratory, k) Student Affairs Office, l) Campus Security, m) Clinic, n) Janitorial Services, o)Audiovisual Services and p) Overall Campus Facilities. The study was furthered by identifying specific services among the 16 listed student services that serve as determinants to a learning-friendly school environment in the tertiary level on the basis of an existing significant relationship on the perceived level of importance and perceived level of satisfaction of students on indicators embedded along the 16 student services identified. Item analysis was conducted on the services identified as determinants to a learning-friendly school environment to determine the items that serve as the specific determinants to a learning-friendly school environment on the basis of student satisfaction. The research was conducted with 399 students enrolled in Saint Louis University distributed in accordance to the population distribution of students in the different colleges within the said University.