Abstract
This paper attempts to understand innovation in the production environment of three different digital systems that support the manufacturing processes of industrial firms. Three cases were characterized through the lens of Service Dominant logic to assess the “smartness” of the services that the system provides. It achieves this using the dimensions ‘service ecosystem’, ‘service platform’ and ‘value cocreation’. The assumption used is that production or assembly may be viewed as a set of processes and hence in effect, a service. Furthermore, the digital system provided institutional arrangements to support value cocreation. It was found that the digital systems provide services to the shop floor and management over different time frames. What was also identified from the analysis was that by using the three dimensions, it was possible to understand the system’s limitations in terms of supporting the value cocreation processes.
Highlights
Research today confirms an interest in the digital transformation of industrial firms [1,2], and many studies have considered the role of emerging technologies - often called the fourth industrial revolution (Industry 4.0) - as key to improving the competitiveness of a manufacturing firm [3]
The results introduce each case from different perspectives
This study considers three different applications of factory-based digital technologies to support production planning and control
Summary
Research today confirms an interest in the digital transformation of industrial firms [1,2], and many studies have considered the role of emerging technologies - often called the fourth industrial revolution (Industry 4.0) - as key to improving the competitiveness of a manufacturing firm [3]. It is possible to consider all operational transactions and processes within the firm and, service operations between individual actors (both people and machines) [4] This is, very close to the approach taken in Lean manufacturing, where the process diagram is used to help understand process steps at both micro and meso levels [5]. The following paragraph provides background information on the changes in customer demand and the digital transformation in production systems This leads to a data-driven view of a production system which is connected to the concept of value co-creation. Understanding the production system as well as production planning are key aspects to success in future strategic positioning [1,2,] The flexibility of production systems and the changes in the market require a correspondingly adapted understanding of production planning
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