Abstract
Over three billion people use personal email accounts for a wide variety of communications, largely from businesses. These messages often require additional information that users need to look for outside of the email itself, such as store hours, bill details, or related news articles. We studied these "email-prompted information needs" in a pilot interview-based study, a two-week diary study, and a large-scale survey with 790 total participants, finding that Notification, Deal, and Newsletter messages were the most likely to spark a need for external information. We conclude with several designs evaluated in a concept evaluation study with 276 participants and implications for the design of personal email services to better meet users' external information needs.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the ACM on Human-Computer Interaction
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
