Abstract

Purpose: This study investigates conflict resolution strategies within tertiary institutions in Ghana, specifically at Tamale Technical University (TaTu), emphasizing the role of communication. Recognizing conflict as an inevitable part of organizational life, the research seeks to understand its sources and to identify strategies for effective conflict management, thereby enhancing peace and productivity within academic environments. Methodology: Guided by C. Wright Mills’ modern conflict theory, which posits that social systems are shaped by power struggles and disparities in resource distribution, this study adopts a qualitative hermeneutic phenomenology approach. Data was gathered through 12 in-depth interviews conducted with both teaching and non-teaching staff at TaTu in May 2023, allowing for a comprehensive exploration of participants' perspectives on the causes and resolution methods for conflicts within the institution. Findings: The study identifies key sources of conflict at TaTu, including unequal resource allocation, competition for office space, interpersonal relationship issues, and ethical concerns. Strategies proposed to address these conflicts include equitable resource distribution, regular workshops and training sessions on conflict management, and enhanced communication practices through convocations and committee meetings. These findings highlight the importance of clear communication and equity in resource allocation in fostering a harmonious academic environment. Unique Contribution to Theory, Practice, and Policy: This study extends Mills' modern conflict theory by applying it within the specific context of Ghanaian tertiary institutions, thus providing insight into how perceived inequalities in power and resources contribute to institutional conflicts. Practically, the research advocates for the institutionalization of conflict resolution strategies within academic settings, promoting ongoing training and equitable practices. Policy-wise, the study supports implementing systematic approaches for conflict management within educational institutions to foster a stable and collaborative academic culture

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