Exploring Challenges Faced By Elderly In Adopting The Internet And Cultivating Online Connections

Abstract

Many studies suggest that social networks and online communication can improve the health and social welfare of seniors and enhance their quality of life. However, challenges with the use of online social networks may prevent elderly individuals from accessing these benefits. This study explores the experiences of seniors when facing barriers and challenges in using social networks. Using a phenomenological approach, this qualitative study conducted in 2016 with purposive sampling involved in-depth semi-structured interviews with 9 seniors (3 males and 6 females) with an average age of 68.3 years who confirmed to be active members of at least one online social network. The data analysis, using Colaizzi’s 7-step method, revealed two main themes of "preconditions of use" and "individual concerns," with six relevant subthemes, including the need for equipment and facilities, adequate income, technical knowledge, trust in information, trust in other users, and security and privacy. The findings suggest that elderly individuals face significant barriers and difficulties in using online social networks. However, educational planning can help seniors overcome these barriers and improve their quality of life. This study underscores the importance of understanding the challenges that seniors face in adopting technology and developing effective interventions and solutions to support their digital participation and socialization.