Exploring BPM Adoption Factors: Insights into Literature and Experts Knowledge

Abstract

The main aim of the proposed research is to identify factors that create an environment conducive to successful Business Process Management (BPM) adoption. The research methodology includes two triangulated approaches: the first - the process of theorization based on a literature review and procedure for analysis of qualitative data; and the second - the process of acquiring knowledge from experts based on assumptions of the Delphi technique and coding of acquired qualitative data. Factors predicting successful BPM adoption have been identified within the TOE (Technology-Organization-Environment) framework. The following factors are proposed: complexity of BPM system and notation, satisfaction with existing systems, technology readiness, top management commitment, leadership, perceived strategic benefits, extent of coordination, organizational readiness, performance measurement, culture and communication, employee competency and commitment, market pressure, and, regulatory and legal pressure. Study results have the potential to fill the research gap by contributing to the development of a theoretical model of BPM adoption that has not been proposed in studies thus far. In practical aspects, the proposed study can influence the understanding of the factors predicting successful BPM adoption and is the first step towards the development of a measuring instrument allowing the assessing of an organization’s readiness to adopt BPM.