Expert Cognition and Sensemaking in the Global Organization Leadership Context: A Case Study

Abstract

Globalization and global problems, such as the financial meltdown, global warming, and the threat of pandemics, have created an increasing need for global leadership (GL). However, a review of the limited empirical research on this relatively new field indicates that more foundational research is required. This case study represents a departure from the typical competency approach to study expert cognition in global leaders. It illustrates the process used by a global leader in the high tech industry to influence how a network of global teams thought and worked collaboratively to resolve a critical, complex technological problem. Cognitive task analysis was utilized to unpack the global leader’s thinking about his work context, work approach, and sense-making. The chapter concludes with implications for global leadership research.