Abstract
Abstract The emergence of advanced information technologies has placed computing capabilities into the hands of virtually every clerical, staff, and managerial employees in public organizations. With the increased emphasis of information technology (IT) in supporting organizational activities in state governments and other public entities, IT planning has also increased in importance. This article reports on IT planning experiences of eight selected agencies in Florida, one of the leading states in IT management. The agencies differed on key dimensions such as size, environmental complexity, environmental turbulence, and other relevant attributes. Each agency in the state goes through a regular two-year IT planning cycle which is guided by a centralized IT planning agency, the Information Resource Commission (IRC). Each agency must adhere to the planning guidelines of the IRC while attempting to produce a quality plan which addresses the agency's problems and opportunities. The article describes important lessons uncovered by discovering consistent patterns across the various agencies during their IT planning processes. These lessons should serve to guide other state governments that are trying to better plan and manage their IT resources.
Published Version
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