Abstract
Exclusion clauses are contractual provisions commonly employed by mobile communications service providers to limit their liability and protect their interests. However, the extensive use of such clauses raises concerns regarding consumer rights and legal enforceability. This article presents an analysis of exclusion clauses in the mobile communications industry, aiming to shed light on their implications and consequences for consumers. By examining legal frameworks, industry practices, and relevant case studies, this study explores the enforceability of exclusion clauses, their impact on consumer protection, and potential legal challenges they may face. The paper highlights the need for a balanced approach that safeguards both the interests of service providers and the rights of consumers. By providing insights into this critical yet understudied aspect of mobile communications contracts, this article contributes to the broader discourse on fair contractual practices and encourages informed decision-making among policymakers, legal professionals, and consumers alike.
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