Abstract
This paper investigates the relationship between emotional intelligence, organizational communications and organizational citizenship behavior (OCB) for a case study of Islamic Azad University, Gorgan Branch, and Sama Institution in Iran. Statistical population includes all heads and assistants and employees of Islamic Azad University and Sama Institution in city of Gorgan, Iran as 300 people. Sample size was determined as 169 people according to Korjesi and Morgan table. This research is operational by goal, and survey and correlation by method. To determine questionnaire reliability and questionnaire validity, Cronbach Alpha coefficient for emotional intelligence questionnaire, organizational communications questionnaire, and OCB questionnaire were calculated as 0.86, 0.86, 0.87 and 0.85, respectively. To analyze data and information, Pearson correlation coefficient by inferential level was used. Results indicate that there was a significant relationship between emotional intelligence and organizational communication and OCB.
Highlights
University employees have relationship with many students during their working time
The main question is to find out whether or not there is a significant relationship between emotional intelligence and Organizational Citizenship Behavior (OCB) at Islamic Azad University, Gorgan branch and Sama Institution
Minor hypotheses: 1- There is a significant relationship between self-awareness and OCB. 2- There is a significant relationship between self-management and OCB. 3- There is a significant relationship between social awareness and OCB. 4- There is a significant relationship between communication management and OCB
Summary
University employees have relationship with many students during their working time This problem confirms necessity of job-fitted behaviors for capturing trust and providing students’ satisfaction in one hand, and having quality and helping behaviors for releasing heavy work stress on the other hand (Al Hajj & Dagher, 2010). In this relationship, employees’ suitable interaction and exact communications with students are problems, attention to which is accompanied by organizational exploitation. It is possible that much work stress in successive days lead to corroding and eroding suitable relationship ways, decrease in providing students with services, lower attention to human resources from organization, and not regarding organization benefits from employees (Lam & Kirby, 2002). The main question is to find out whether or not there is a significant relationship between emotional intelligence and OCB at Islamic Azad University, Gorgan branch and Sama Institution
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